Service AI Suite for Creatio
Service AI Suite is a complex solution for Creatio that empower your customer service processes. Cutting edge AI instruments toolset, that will help you track and improve customer experience. AI content generation will speed up customer communication processes.
Focus on the important things
AI Powered Tools
Deep integration into Creatio Customer Service processes
  • Case Analytics
    Detect and highlight cases with negative emotions
  • Live translation
    End-to-End translation for multilangual communications
  • Chat Analysis
    Track customer success and agents attitude
  • Text Generation and Rewriting tools
    Use the AI to compose generic articles and texts
Cases AI Analysis
Detect particularly problematic and dissatisfying customer cases
With Conversation Analysis, all conversations from your chats and cases are analyzed to identify any instances of negative emotions and language from customers or agents. When such instances are found, a comment is created about the situation in the corresponding case or chat.

Live conversation translation
Use the power of AI to perform transparent cross-cultural communication without using additional translation tools.
End-to-end translation in cases conversation allows your customer to interact with your team in their native languages. It will reduce costs on multilangual service team and enhance performance.
Chat Conversation Analysis
Detect unsatisfied customers and impolite agents
You can't read all the conversations between customers and your service team, but AI can.
Every chat conversation will be analyzed to find if the customer's issues was resolved, and check whether service agent was polite and friendly.
Knowledge Base Article Generation
Use the power of AI to speed up the article writing process by automatic generation and rewrite instruments
Don't spend additional time on general instructions. Focus on the important things. Use the AI continue and rewrite tools in knowledge base editor.
How it works?
Cutting edge technologies to improve your customer service
ChatGPT Integration
Use all the power of the most complex AI service in your Creatio system
Prompt Engineering
Expert-tuned ChatGPT requests that will do the work
Deep Customer Service processes interaction
All the instruments were carefully integrated in the Creatio service processes and forms
Demo Materials
How Service AI Suite can make your service better?
  • Provide multi-cultural customer service
    Native communications for better customer experience. No language limits and borders.
  • Enhance user experience
    Find systematic issues in your products and services.
  • Analyze all of your text communications
    Inquire into customers emotions to perform the better service.
  • Expand your service team capabilities
    Speed up the response time and lower the costs.
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