3CX connector for Creatio

The full integration solution 3CX Phone and Creatio CRM. Displays customer’s information at Creatio interface when calls proceed by 3CX Phone. Put all of the inbound, outbound and missed call statistics from 3CX into Call section of Creatio CRM.

  • Technical support sees the customer's open tickets
  • The sales department sees the customer's activity
  • The call center agent sees an active customer order
  • Customers spend less time on the phone line
Creatio 3CX Connector Features
Some functions for the best user experience
Popup customer's card
Displays customer’s information at Creatio interface when calls proceed by 3CX
List of related objects in Creatio
Display customer-related orders, activities, requests, and any other CRM objects
MP3 Records
Use the online player in Creatio to listen to recordings of conversations in MP3 format
Make calls from Creatio using the method click to call
The connector saves successful and missed calls in the Calls section
Smart routing
Use different routes and priorities for different customers
Create and customize the agent’s work window without using code
REST API & Webhooks
Connect new call center functions with 3CX REST API and 3CX Webhook generator
3CX Windows & Debian
Install as a Windows service or Debian daemon on your 3CX instance
Advantages of using
  • Customer service
    Integrating Creatio and 3CX allows to access customer information in real-time while they are on the phone, enabling them to provide more personalized and efficient service
  • Data Management
    Call information is automatically logged into the CRM system, providing a centralized repository for customer interactions and reducing the risk of data loss
  • 360-degree
    360-degree customer feedback refers to a comprehensive evaluation of a customer’s experiences and interactions with a company
  • Increased efficiency
    With an integrated system, customer information is automatically updated in real-time, reducing the need for manual data entry and saving time for customer service representatives
  • Enhanced reporting
    Integrating provides companies with rich data on call volume, call duration, call outcomes, and customer interactions, enabling them to gain valuable insights into customer behavior and make informed decisions about business
  • Customer Experience
    Integrating telephony with CRM allows for a seamless, personalized experience for customers. Agents have access to customer information and history during calls, enabling them to provide a more informed and efficient service
  • Better Insights
    Integrating 3CX and Creatio systems provides a comprehensive view of customer interactions, enabling businesses to gain valuable insights into customer behavior and preferences
  • Increased Productivity
    The integration allows agents to handle calls, log call details and manage follow-ups all from within Creatio CRM, reducing the time spent switching between multiple systems
  • Improved Collaboration
    Teams can work more effectively together by sharing customer information, call logs and follow-up tasks within the Creatio CRM

Creatio 3CX screenshots