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Voice Self-Service solution
IVR systems are automated telephony systems that interact with callers through pre-recorded voice prompts and speech recognition technology to provide information or perform certain tasks.
An IVR self-service solution refers to an automated system that allows customers to interact with a company or organization using an interactive voice response (IVR) system for self-service purposes. It enables customers to access information, perform transactions, or resolve common inquiries without the need for live agent assistance.