3CX Speech to text API

Recognize conversations using popular services and integrate the data into CRM via Webhooks.


  • Full compatibility with 3CX 20 version
  • Supports popular services
  • Based on webhooks
  • Fast and easy integration
  • Your full control and privacy
  • Successfully tested with Salesforce, HubSpot, Miscrosoft CRM, Zoho, Zendesk, Creatio CRM, Freshdesk and others.
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3CX Speech to text cases
  • Security Service
    Total conversation control and keyword search. Just search among the text and not among the gigabytes of conversation recordings
  • Emotion Detector
    AI can detect emotions in caller’s voices and provide empathetic support. Filter positive and negative conversations
  • Keywords
    Look for keywords in conversations. For example, you are very expensive. Look for inappropriate communication from of your employees as quickly as ever
  • Search for negativity
    Are employees hiding negativity? It won't work anymore. Searching for negative emotions has never been so easy
Supported services
Amazon Transcribe
Azure AI Speech
Google Cloud Speech-to-Text AI
Whisper ASR Service (Local Whisper)
Rev AI

3CX Speech to text Webhook screenshot

Nota bene
  • Speech recognition services are charged separately