Universal no-code designer of a call center agent’s workplace. Create your workplace with all the necessary information about the customer. Display any related data from CRM
- Support gets full customer's information, including open tickets and requests
- Sales department sees all customer-related data
- Call center gets the full history of the relationship with the customer
- Less time, fewer mistakes, more loyalty
Creatio Connector for 3CX Phone. Displays customer’s information at Creatio interface when calls proceed by 3CX PBX. Put all of the inbound, outbound and missed call statistics from 3CX into Call section of Creatio CRM.
- Support gets full customer's information, including open tickets and requests
- Sales department sees all customer-related data
- Call center gets the full history of the relationship with the customer
- Less time, fewer mistakes, more loyalty
A plugin for PBX 3CX that allows you to generate webhook events. The plugin allows you to implement integration with many CRM or Service Desk systems.
- Easy to install and configure
- Ringing, agent's response, call ending, MP3 record
- GET methods (POST for MP3 URL)
- Does not affect the settings
- Does not depend on the client application
- Windows and Debian
A web service that runs on the server where 3CX is installed. This service receives http requests, processes them using the 3XX software API and provides responses to received http requests in json format.
- Easy to install and configure
- Get the statuses of the user's extension number
- Set the user status, enter the user into the queue
- Windows and Debian
Advantages of using
01
No Code
All products are configured without using a code
02
Fewer errors
More information about the customer and its properties. Fewer errors in call processing.
03
360° degrees
Full 360 degree picture of the customer. All related orders, requests, activities and other Creatio CRM objects
04
Less time on the line
It takes less time to find the necessary information about the customer. All information is available immediately
05
Fast connection
Switching the customer to the responsible employee or the necessary queue.
06
More loyalty
More customer loyalty due to fast service and fewer switches and line holds