Universal no-code designer of a call center agent’s workplace. Create your workplace with all the necessary information about the customer. Display any related data from CRM
Creatio Connector for 3CX Phone. Displays customer’s information at Creatio interface when calls proceed by 3CX PBX. Put all of the inbound, outbound and missed call statistics from 3CX into Call section of Creatio CRM.
A plugin for PBX 3CX that allows you to generate webhook events. The plugin allows you to implement integration with many CRM or Service Desk systems.
A web service that runs on the server where 3CX is installed. This service receives http requests, processes them using the 3XX software API and provides responses to received http requests in json format.
Advantages of using
All products are configured without using a code
More information about the customer and its properties. Fewer errors in call processing.
Full 360 degree picture of the customer. All related orders, requests, activities and other Creatio CRM objects
Less time on the line
It takes less time to find the necessary information about the customer. All information is available immediately
Switching the customer to the responsible employee or the necessary queue.
More customer loyalty due to fast service and fewer switches and line holds