The AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.
The full integration solution 3CX Phone and Creatio. Displays customer’s information at Creatio interface when calls proceed by 3CX . Put all of the inbound, outbound and missed call statistics from 3CX into Call section of Creatio.
Plugin for 3CX that allows you to generate webhook events. Ringing, Starting call, End of call, MP3 records events are available. It allows you to implement integration with many CRM, Service Desk, ERP or BI