Enhance your 3CX

3CX Webhook generator

A server plugin for 3CX Phone that allows you to generate webhook events. The plugin allows you to implement integration with many CRM or Service Desk systems


  • Regardless of the type of client application (IP-phone, softphone, smartphone, 3CX webclient)
  • Call receipt, playing IVR, call-ringing, agent's response, call ending, MP3 record link
  • Events of receiving a call and picking up the handset by the operator for opening a card in CRM
  • Dialing an external number and outgoing calls
  • GET and POST methods are supported
  • User state history and CDR
  • Tracking who hangs up?
  • 1 or 2 URL endpoints
  • 3CX Webhook documentation
Call events
It generates events for any call passing through the 3CX PBX
Queue
The event of placing a call in the queue and a missed call in the queue
3CX MP3 Records
Get a URL to download an mp3 records from your server
Missed calls
Events of all missed calls, both by employees and by call queues
User ststes history
Table of employee status change history
Call Detail Record (CDR)
Alternative table of call events in PBX 3CX

3CX WebHook Generator algorithm

How It Works
13:23:50
13:23:50
Incoming call DID 420223003090 IVR 800
event=ringing&callerid=420774852640&user=800&usertype=other&did=DID-420223003090&id=220726165956_2-0
13:24:01
13:24:01
Queue 802
event=ringing&callerid=420774852640&user=802&usertype=queue&did=DID-420223003090&id=220726170922_4-0
13:24:09
13:24:09
Agent 102 receives a call
event=ringing&callerid=420774852640&user=102&usertype=ext&did=DID-420223003090&id=220726170922_4-0
13:24:13
13:24:13
Agent 102 picked up the phone
event=hangupincoming&callerid=420774852640&user=102&did=DID-420223003090&trtype=NotDef&id=220726170922_4-1
13:27:37
13:27:37
Call ends
event=incoming&callerid=420774852640&user=102&finishtype=Ok&transfer=False&did=DID-420223003090&title=DID-420223003090:Success call 420774852640(3:24)&id=220726170922_4-1
13:27:39
13:27:39
Few moments later
{
"FILES": ["https://fqdn.my3cx.eu:5001/webapi/recording/220726170922_4-1-1.mp3" ]
}

3CX Webhook generator screenshots

3CX Webhook generator video

Server root access is required
Not compatible with 3CX SMB
You will need to install an additional service on the OS (Debian or Windows)