Platform capabilities for organizing telephony IP-PBX
The INCOPLAX platform platform can be used to create small PBX companies, and for building distributed fault-tolerant telephony enterprises with hundreds of thousands of users.
Standarts (RFC only)
The INCOPLAX platform ensures compliance with the standards and technical requirements of the SIP, SipRec (RFC 7866), SDP protocols. We do not use proprietary protocols to eliminate complications when exchanging data with external systems.
The platform supports protocols:
The platform supports protocols:
- SIP Management v 2 (TCP, UDP, TLS, WS, WSS, RTP, SRTP, RTCP, WebRTC)
- Voice codecs: G.711A/u, G.722, G.726, G.729, GSM, Speex, iLBC, Opus
- Video codecs: transcoding H.263, H.264, H.265, VP8, VP99
- DTMF: SIP INFO, RFC 2833
Integration with ASR / TTS services
For interaction with the constomer in the voice menu, the auto informer uses speech synthesis and recognition. Synthesis generates voice messages from text, and recognition provides communication with the system not by tone dialing, but by voice.
Voice mail
During non-working hours, or in the absence of an employee, clients can leave voicemail messages. This tool is necessary to listen to personal messages.
Trilateral and multilateral conferences
Three-way conferences from your phone allow you to connect during two-way conversations with a third party. The server conferencing feature is designed for organizing conference calls with many participants.
Conference calls
A conference call allows you to control the users and determine who has the right of speaker, listener or prompter. The launching of conference calls will be carried out manually or automatically, and users will be called by the system.
Two-level routing
The platform supports routing based on rules and masks. Depending on priority, call direction, number masks and other parameters, the call is distributed to a user, group, domain, service, etc.
Voice menu
As a rule, the IVR plays voice information to the caller, and transfers it to employees or divisions of the company. From the script, queries are made to databases in order to obtain information. The waiting time on the line or the position in the waiting queue is displayed.
Forwarding
The platform supports many call forwarding options: by employment, absence, time, schedule, etc. The function will help process calls, regardless of the employee’s employment or presence at the workplace.
Putting on hold
Provides the ability to receive parallel calls from several constomers, conduct several simultaneous conversations at once, switching between them
Call transfer
The function is designed to transfer the current call to another constomer. This can be done with or without a preliminary conversation with the constomer to whom the transfer is made.
Advisory call
The function will help you make a second call without interrupting the current conversation. If you need to call someone during a conversation, the current constomer is placed on hold and a second call is made to obtain advice.
Individual and group interception
The function allows you to answer a call intended for another employee. Users can be divided into several groups, within which calls are intercepted only by users from the same group.
Parking
Call Park is designed to place a call on hold with one employee and removing him from retention by another. The function can be used when there is a need to transfer the call to the right employee.
BLF monitoring
Allows tracking using backlights in the form of light bulbs on the phone buttons, the current status of other operators in real time, as well as intercept calls intended for other operators.
Chief Secretary
When a call comes to the “boss” from numbers that are not in his direct list access, the “secretaries” are called. The function allows the manager to accept calls only if the employee is in the allowed list.
Black and white lists
The blacklists feature allows you to block calls to certain phone numbers. Outgoing calls to other phone numbers are allowed. “White lists,” on the contrary, allow you to make calls only to certain phone numbers; calls to others are prohibited.
Group numbers
A group number contains several other numbers and determines the sequence in which they are called upon an incoming call. Sequential calling is supported in the platform: the next number is called only after the failure of a previous call.
Safety
The platform provides protection to prevent hacking attempts and unwanted traffic: white lists for passing SIP traffic from certain addresses, black lists for blocking traffic, automatic blocking of suspicious addresses during a search.
The platform is deployed in the customer’s closed information circuit without the use of cloud services. There is no possibility of blocking the system from the outside.
Company divisions may have an isolated information space – domains. Domains have individual databases, service settings, reports, and number plans. This provides additional system security.
The platform is deployed in the customer’s closed information circuit without the use of cloud services. There is no possibility of blocking the system from the outside.
Company divisions may have an isolated information space – domains. Domains have individual databases, service settings, reports, and number plans. This provides additional system security.
Integrability
The INCOPLAX platform supports various integration methods: The API allows you to manage any objects and data from external systems, the subscription service notifies external systems about all events in the platform. Integration with Active Directory, LDAP, OAuth provides external authorization in the system and the synchronization of address books.
DB
All data is stored in open databases; export to message brokers or external DBs is possible. The platform can access external information systems to exchange data from LIVE , chats, service scripts via HTTP and SQL queries. Integration with external recording and speech analytics systems (SIPREC) is provided.
The platform integrates with any information systems, SIP PBX, providers, web services, instant messengers and databases.
The platform integrates with any information systems, SIP PBX, providers, web services, instant messengers and databases.
Service scripts
The platform allows you to develop service scripts of any complexity. With their help, various automatic processors are programmed for the implementation of the system’s business logic. Scripts are triggered by events or periodically according to schedule. They can be used to trigger events in external information systems during integration.
Characteristics
Supports up to:
- 100 000 userson one site
- 200 new callsper second on one site
- 200 000 usersin one domain
- 100 domainswith individual settings