First-class service for first-class customers
Priority voice routing solution for Creatio
In a call center environment, different types of calls may have varying levels of urgency or importance. For example, a high-priority call could be from a VIP customer, a critical service issue, or a potential sales lead, while a low-priority call might be a general inquiry or a non-urgent request. By implementing a priority queue, the call center can effectively manage and prioritize incoming calls based on their specific characteristics.