Enhance your 3CX

3CX automatic outgoing call

An automatic outgoing call refers to a telephone call that is initiated and placed automatically without the need for manual intervention by a person. It is a feature commonly found in telephony systems, such as CRM software or automated messaging systems.


Automated outgoing calls are typically scheduled and triggered by software systems, which can be integrated with various databases, CRM systems, or other applications to personalize and automate the call process. The systems can often handle large call volumes efficiently and provide detailed reporting and analytics on call outcomes.

Usage examples
Telemarketing and Sales
Companies may use automatic outgoing calls to reach out to potential customers or existing clients for sales and marketing purposes. These calls can be used to promote products or services, conduct surveys, or provide offers and updates.
Appointment Reminders
Healthcare providers, service businesses, or organizations that schedule appointments often use automatic outgoing calls to remind their clients or patients about upcoming appointments. These reminders can help reduce no-shows and improve overall scheduling efficiency.
Emergency Notifications
Automatic outgoing calls can be used in emergency situations to quickly communicate critical information to a large number of people. For example, during a natural disaster or security breach, automated calls can be used to provide evacuation instructions or safety alerts.
Customer Service
Some companies utilize automatic outgoing calls as part of their customer service strategy. These calls can be used to provide order updates, delivery notifications, or to follow up with customers regarding their inquiries or support tickets.
Call-back
A process where a party who initially made a phone call requests or initiates another call to the same or a different party in response to a specific situation or purpose. The call back can serve various functions and is commonly used in different scenarios.
Surveys and Feedback
Automated outgoing calls are frequently employed for conducting surveys and gathering feedback. Organizations can use pre-recorded messages to ask specific questions and capture responses through touch-tone or voice recognition inputs.
The following products are required for the solution:
  • WebAPI for 3CX
    REST API Interface for 3CX management
  • Webhook for 3CX
    3CX events generator via Webhooks

Algorithm of 3CX outgoing call

09:41:09
09:41:09
Make call Queue --> Customer
MakeCall?first=806&second=381629759787
09:41:09
09:41:09
3CX will call the customer
{
"event": "dialing",
"callerid": "381629759787",
"user": "800",
"id": "230706143406_2-0"
}
09:41:13
09:41:13
The customer will get into the queue
{
"callerid": "381629759787",
"event": "hangupoutgoing",
"user": "800",
"did": "",
"trtype": "NotDef",
"id": "230706143406_2-2"
}
09:41:21
09:41:21
The queue operator will respond to the customer
{
"event": "ringing",
"callerid": "381629759787",
"user": "201",
"usertype": "ext",
"did": "",
"id": "230706143406_2-2"
}
HTTP Request for MakeCall
https://{{3CXFQDN}}/webapi/{{AccessKey}}/makecall?first=806&second=381629759787
JSON response of 3CX WebAPI
{
    "first": "806",
    "second": "381629759787"
}