The AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.
Universal no-code designer of a call center agent’s workplace. Create your workplace with all the necessary information about the customer. Display any related data from Creatio CRM
ChatGPT is a cutting-edge language model developed by OpenAI that uses deep learning algorithms to analyze and understand patterns in language and generate human-like text based on user prompts.
The full integration solution 3CX Phone and Creatio. Displays customer’s information at Creatio interface when calls proceed by 3CX . Put all of the inbound, outbound and missed call statistics from 3CX into Call section of Creatio.
Universal no-code designer of a call center agent’s workplace. Create your workplace with all the necessary information about the customer. Display any related data from Creatio CRM
Universal no-code designer of a call center agent’s workplace. Create your workplace with all the necessary information about the customer. Display any related data from Creatio CRM
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Enhance your 3CX
Powerful tools for integrating 3CX with CRM/ERP/BI systems
Plugin for 3CX that allows you to generate webhook events. Ringing, Starting call, End of call, MP3 records events are available. It allows you to implement integration with many CRM, Service Desk, ERP or BI
WebAPI service that runs on the server where 3CX is installed. Manage users, queues, address book and more. Call control API and access to 3CX DB. A simple way to fully integrate 3CX and a CRM system.
Use WebAPI for 3CX to connect to Grafana BI. Get Call-Center KPI, custom reports ans build own dashboards, wallboards and reports. Use Grafana Cloud or on-premise solution