A Creomate product for sales & service teams
Keep your PBX.
Bring every conversation into Creatio.
A universal SIP softphone with AI conversation analysis, connected to Creatio. Send call recordings, transcripts, conversation content, summaries and quality reviews to your CRM or Service Desk.
Sign in through Creatio. Manage configuration centrally.
Use your existing SIP-compatible IP PBX and your choice of AI provider.
$29 / user / month · Billed annually · Minimum 5 users
Standard implementation: $990 one-time.
Your PBX handles the call. AI Softphone captures and analyses the conversation. Creatio keeps the result in the customer’s business context.
Register the softphone with your existing SIP-compatible PBX or telephony provider.
Make and receive calls through AI Softphone, with recording enabled for the conversations you need.
Turn the recording into a transcript, summary and sales or support quality review.
Deliver the results to CRM or Service Desk records so your team can follow up with context.
SIP PBX → AI Softphone + AI processing → Creatio CRM / Service Desk
Give the next colleague the conversation itself, its meaning and a clear starting point for follow-up.
During setup, we agree the target Creatio records, field mapping and how recordings are made available. AI reviews support your supervisors’ judgement and should be checked when they affect important decisions.
Give employees one familiar sign-in and give administrators one place to manage the integration.
Users authorise through Creatio as part of the connected workflow.
Manage the integration’s settings centrally in Creatio, keeping the team’s setup consistent.
Choose speech recognition and AI processing to suit your environment. Define what a useful summary or a good sales or support conversation means for your business.
Keep customer needs, buying concerns and commitments with the CRM record. Prepare the next conversation from a concise summary and use quality reviews for coaching.
“What did the customer need, what held them back, and what did we agree to do next?”
Carry the issue, troubleshooting already discussed and the agreed resolution into the service workflow. A colleague taking over the case can understand the previous call.
“What happened, what have we tried, and what does the customer expect now?”
One subscription for your Creatio integration. Use your existing telephony and your choice of AI services.
$29per user / month
Billed annually at $348 per named user.
Minimum 5 users: $1,740 per year.
$990one-time setup fee
Connect one Creatio instance to one PBX and get your team ready to work.
Custom development, historical data migration and additional PBXs or Creatio instances are quoted separately.
Creatio licences, PBX and carrier services, speech recognition and AI model usage, infrastructure and storage. Connect your own provider accounts or use locally hosted models. AI minutes are not included.
All prices are in USD, excluding applicable taxes. Subscription and standard implementation are separate charges.
Yes, where it supports standard SIP registration for a third-party softphone. We check your PBX’s client policy, network configuration and call features before deployment. A PBX that restricts external SIP clients needs a separate compatibility assessment.
The standard workflow processes calls handled by AI Softphone. Calls made on other desk phones or clients require a separate recording source and integration scope.
The desktop softphone is available as free software. The Creatio product adds the connected CRM and Service Desk workflow, Creatio authorisation, central configuration and implementation support. Creatio, telephony and external AI services have their own licences or usage charges.
AI Softphone supports a choice of cloud services and locally hosted models. We select and test the processing route for your deployment, including where audio and text are sent and stored.
Send us your Creatio version, user interface, deployment type and PBX model. We confirm compatibility and the required configuration for your environment before rollout.
Request a demonstration of the connected workflow and a quote for your team. Tell us your PBX, Creatio version, number of users and approximate monthly call volume.
Product enquiries and deployment support by Creomate.