Creatio any PBX

The integration solution based on Call Center 360 for Creatio. An easy-to-implement and use solution that allows you to quickly implement integration with any PBX. 

A simple API interface allows you to open cards and work with data.

Creatio Call Center 360

The following products are required for the solution:



Requests information about the subscriber by phone number

Call Center 360 for Creatio

Provides a JSON responses on PBX reauests

Creatio any PBX

Some functions for the best user experience 


This allows users to quickly view and access contact details without having to navigate away from their current page or search through the CRM.

Pop-up screen

It shows the caller’s contact information, activity, order history, and any other relevant details that may help the user handle the call more effectively.

Call history

This may include inbound and outbound calls, as well as missed calls.


Create and customize the respone using Creatio no-code power


Easy to implement and use API

List of related objects in Creatio

Response customer-related orders, activities, requests, and any other objects

Advantages of using


Customer Experience

Smart call routing ensures that calls are answered promptly by the most suitable agent, improving the overall customer experience.


Increased Efficiency

With smart call routing, calls are directed to the right department or agent, reducing the time spent on hold and increasing the efficiency of the call center.


Abandonment Rates

By reducing wait times, smart call routing can help reduce the number of calls that are abandoned, which can improve the company’s image and reduce the cost of lost business.


Resource Utilization

Smart call routing can help ensure that agents are utilized effectively, reducing downtime and increasing productivity.


Reporting and Analytics

Advanced reporting and analytics capabilities, allowing organizations to track and analyze call data to make informed decisions.


Sales and Revenue

By providing a better customer experience and improving efficiency, smart call routing can help increase sales and revenue