Creatio any PBX
The integration solution based on Call Center 360 for Creatio. An easy-to-implement and use solution that allows you to quickly implement integration with any PBX.
A simple API interface allows you to open cards and work with data.
- Easy to implement and use API
- No-code constructor of the pop-up call card
- Universal pop-up contact card
- Opening any objects in CRM when calling
- Saving call history in CRM
The following products are required for the solution:
Any PBX
Requests information about the subscriber by phone number
Call Center 360 for Creatio
Provides a JSON responses on PBX reauests
Creatio any PBX
Some functions for the best user experience
360-degree
This allows users to quickly view and access contact details without having to navigate away from their current page or search through the CRM.
Pop-up screen
It shows the caller’s contact information, activity, order history, and any other relevant details that may help the user handle the call more effectively.
Call history
This may include inbound and outbound calls, as well as missed calls.
NoCode
Create and customize the respone using Creatio no-code power
API
Easy to implement and use API
List of related objects in Creatio
Response customer-related orders, activities, requests, and any other objects
Advantages of using
01
Customer Experience
Smart call routing ensures that calls are answered promptly by the most suitable agent, improving the overall customer experience.
02
Increased Efficiency
With smart call routing, calls are directed to the right department or agent, reducing the time spent on hold and increasing the efficiency of the call center.
03
Abandonment Rates
By reducing wait times, smart call routing can help reduce the number of calls that are abandoned, which can improve the company’s image and reduce the cost of lost business.
04
Resource Utilization
Smart call routing can help ensure that agents are utilized effectively, reducing downtime and increasing productivity.
05
Reporting and Analytics
Advanced reporting and analytics capabilities, allowing organizations to track and analyze call data to make informed decisions.
06
Sales and Revenue
By providing a better customer experience and improving efficiency, smart call routing can help increase sales and revenue