Creatio Call Center 360
Universal no-code designer of a call center agent’s workplace. Create your workplace with all the necessary information about the customer. Display any related data from Creatio CRM
- Support gets full customer's information, including open tickets and requests
- Sales department sees all customer-related data
- Call center gets the full history of the relationship with the customer
- Less time, fewer mistakes, more loyalty
Creatio API
Use the power of Creatio to create an API for any call-center sowtware
- Simple API for quick start
- No code API creator
- Return any customer related data by callerID
- Information can also be obtained using a JSON response
Creatio Call Center 360 features
Some functions for the best user experience
Popup customer's card
Displays customer’s information at Creatio interface when calls proceed
List of related objects in Creatio
Display customer-related orders, activities, requests, and any other CRM objects
360 degrees
All the necessary information about the customer is available immediately
NoCode
Create and customize the agent’s work panel without using code
Binding
Automatically links call with any found data to improve analysis capabilities and provide easy access
JSON responder
All information about the customer can also be obtained through the API
Usage advantages
01
More information
Customer and contact. The necessary minimum of information
02
Fewer errors
More information about the customer and its properties. Fewer errors in call processing.
03
360° degrees
Full 360 degree picture of the customer. All related orders, requests, activities and other Creatio CRM objects
04
Less time on the line
It takes less time to find the necessary information about the customer. All information is available immediately
05
Fast connection
Switching the customer to the responsible employee or the necessary queue.
06
More loyalty
More customer loyalty due to fast service and fewer switches and line holds
